Director, Client Management and Growth

Full-time Other-General

Director of Client Management and Growth We are seeking an experienced and dynamic leader to join our fast‑growing team as Director of Client Management and Growth. The purpose of this role is to drive renewals and expansion while building strong, trusted relationships with enterprise clients. You will own accountability for net revenue retention, direct upsell and cross‑sell opportunities, and deliver measurable business results for our managed services offerings. This role includes leading a high‑performing client management team, creating structured playbooks, and managing strategic customer engagement initiatives. If you are passionate about customer success and accelerating business growth, this position offers the opportunity to make a major impact.

Responsibilities

Own end‑to‑end renewal and expansion performance for managed services, ensuring exceptional net revenue retention and reduced churn.

Design and implement structured playbooks for renewals an...