Location
calgary, ab, Canada
Posted
June 17, 2026
Job Description
Join Direct Energy as a Customer Experience Specialist and resolve complex customer inquiries that require expert handling. Work on-site in Calgary and foster service improvements.
In the role of Customer Experience Specialist, you will manage escalated customer issues and inquiries from a variety of channels, ensuring professional and timely responses. You'll emphasize empathy and creative problem-solving while documenting necessary improvements to boost service quality. Your strong communication skills will enable effective collaboration with stakeholders for continuous business enhancements.
Key Responsibilities:
• Investigate and resolve escalated customer inquiries quickly
• Collaborate with stakeholders on customer-focused projects
• Conduct call reviews and ensure service quality through coaching
• Analyze customer feedback to identify improvement opportunities
• Manage and respond to Direct Energy’s social media interactions
Requirements:
• At least 2...
In the role of Customer Experience Specialist, you will manage escalated customer issues and inquiries from a variety of channels, ensuring professional and timely responses. You'll emphasize empathy and creative problem-solving while documenting necessary improvements to boost service quality. Your strong communication skills will enable effective collaboration with stakeholders for continuous business enhancements.
Key Responsibilities:
• Investigate and resolve escalated customer inquiries quickly
• Collaborate with stakeholders on customer-focused projects
• Conduct call reviews and ensure service quality through coaching
• Analyze customer feedback to identify improvement opportunities
• Manage and respond to Direct Energy’s social media interactions
Requirements:
• At least 2...