Job Description
Consultz is supporting our client a leading SWF in the region in their search for a visionary and hands-on Digital Workplace End-user Services Leader .
The incumbent is responsible for leading the enterprise helpdesk function and delivering an outstanding end-user technology experience. This role oversees the design delivery and continuous improvement of IT support services ensuring responsive consistent and high-quality support through modern channels including automation AI and self-service. The role will transition the service desk from a traditional SLA-driven model to one focused on experience-level outcomes (XLAs) user empowerment and proactive service delivery.
Key Accountabilities
Managerial Responsibilities
- Lead and manage the Digital Workplace team including service desk staff team leads and technical support engineers.
- Develop team goals a...