Digital Solutions Business Lead

Full-time Management & Operations

Manage the development and roll out of digital solutions and initiatives that improve business operations and deliver a premium experience across customer channels. This includes understanding business requirements, creating a roadmap, designing, implementing and supporting the adoption of such solutions.

Responsibilities:

• Research and implement innovative solutions to address business needs, improve customer centricity and increase technical adoption.
• Manage the road map definition and execution of digital business solutions.
• Manage the Digital Solutions Business Partners and Analysts to drive and implement approved requirements and solutions according to best practice.
• Manage the engagement with relevant internal stakeholders, business users and technical teams.
• Manage relationships and communication with relevant 3rd parties, including vendors and implementation partners.
• Manage medium to large-sized pro...