Digital Operations, Analyst

AIA

Full time Business Operations Specialists
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Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
June 07, 2026

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Digital Operations is a critical role in ensuring we have great customer experience in Claims Handling. This role will contribute to the best-in-class SOP (standard operating procedure) and policy while ensuring that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Roles and Responsibilities:

  • Review, assess and approve claims accurately within the agreed targeted service turnaround time and claims adjudication guidelines / practices.
  • Engage with customers to provide timely and accurate updates and resolutions regarding the claims; follow up additional information where required without delay; provide outcomes on the adjudication process and handle communication with internal and external stakeholders in line with the agr...

    • Job Details

    • Job Type
      Full time
    • Category
      Business Operations Specialists
    • Date Posted
      June 07, 2026
    • Application Deadline
      July 17, 2026