Digital Experience and Channels Manager – Usage Journeys

Full-time Arquitetura e design de software

Responsibilities

• Define and evolve the vision for sales and acquisition journeys as full digital products, encompassing APIs, frontends, communications, data, operations and integrations with channels and partners.
• Map and prioritize opportunities for improvement and innovation across the journeys, balancing business demands, technical capacity and customer experience together with Operations, Product and Commercial teams.
• Build and maintain the roadmap for acquisition journeys, aligned with commercial targets and the company’s channel strategy.
• Manage the backlog for micro squads focused on sales and acquisition, prioritizing epics, stories and tasks with strategic clarity and business‑value criteria. Coordinate dependencies between squads, platforms and technology teams, anticipating risks and removing blockers.
• Develop and implement the strategy for the digital products under your responsibility, monitor performance indic...