Location
Tokyo, Tokyo, Japan
Posted
July 06, 2026
Job Description
Description
We are seeking a dynamic and experienced Customer Experience Manager with a minimum of 5 years of experience in an offshore operating model. The ideal candidate will lead a team responsible for managing transactional customer engagements through standardized playbooks, ensuring exceptional service delivery. This role involves continuous improvement initiatives to feedback to leadership on performance metrics, what is working well, areas of improvement, and opportunities to enhance customer engagement.
Responsibilities