Location
edmonton, division no. 11, Canada
Posted
July 13, 2026
Job Description
Be the driving force behind digital customer engagement at EPCOR as the Digital Customer Experience Lead. Shape the future of customer interactions while managing the Customer Portal and enhancing digital services.
EPCOR Energy Services is seeking a full-time Digital Customer Experience Lead in Edmonton, AB. This role requires a strategic mindset to optimize retail digital channels and the Customer Portal, ensuring seamless customer engagement. You will work collaboratively with various stakeholders to deliver efficient self-service solutions while enhancing customer satisfaction through continuous improvement initiatives.
Key Responsibilities:
• Manage the Customer Portal and define a product roadmap
• Utilize data insights for performance analysis and optimization
• Lead vendor governance and coordinate enhancements
• Foster collaboration through cross-functional program delivery
• Oversee compliance with regulatory and enterprise standards
Requirements:
• ...
EPCOR Energy Services is seeking a full-time Digital Customer Experience Lead in Edmonton, AB. This role requires a strategic mindset to optimize retail digital channels and the Customer Portal, ensuring seamless customer engagement. You will work collaboratively with various stakeholders to deliver efficient self-service solutions while enhancing customer satisfaction through continuous improvement initiatives.
Key Responsibilities:
• Manage the Customer Portal and define a product roadmap
• Utilize data insights for performance analysis and optimization
• Lead vendor governance and coordinate enhancements
• Foster collaboration through cross-functional program delivery
• Oversee compliance with regulatory and enterprise standards
Requirements:
• ...