Location
zürich, zürich, Switzerland
Posted
July 08, 2026
Job Description
Location: Zurich
Start date: Flexible
Languages (Mandatory): German, English, French, Italian, Spanish
Key Responsibilities
- Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
- Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
- Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
- Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
- Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.
Qualifications
- In-depth knowledge of digital banking systems and cybersecurity practices. ...