Location
johannesburg, gauteng, South-Africa
Posted
July 25, 2026
Job Description
Dialler Administrator
We are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement.
Key Responsibilities
- Operate and manage the dialler system to maximize campaign performance.
- Collaborate with the operations manager to ensure smooth campaign execution.
- Maintain and optimize calling lists, ensuring efficiency and compliance.
- Monitor dialler performance and make real-time adjustments to achieve campaign objectives.
- Generate daily, weekly, and monthly reports using Excel, Pow...