Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
About The Role
We are looking for a Dialler Analyst to take ownership of day-to-day dialler performance across a high-volume collections environment supporting a financial account.
This role is not about just maintaining settings - it’s about understanding what the dialler is doing, why performance is moving, and taking fast, effective action to improve it.
You will work closely with Strategy and Operations to ensure campaigns run efficiently, agents stay productive, and contact strategies deliver results.
What You’ll Be Responsible For
Dialler Performance Ownership
This role is expected to own performance, not just report it.
- Monitor live dialler performance (connect ...