Job Description
• Provide Level 2 application support, delivering advanced troubleshooting and problem
resolution for complex technical issues across applications, infrastructure,
data processing, and supporting tools
• Manage production incidents, problem tickets, and change requests, ensuring
timely resolution in accordance with agreed SLA
• Ensure a stable, maintainable, high-quality, and standards-compliant
application environment, meeting all agreed SLA.
• Support security controls, vulnerability remediation and compliance
standards.
• Ensure operational stability and drive build and deployment activities across
the screening applications to achieve reliable and high-quality releases. This
role combines operational, development, and deployment responsibilities to
maintain high-quality releases and achieve operational excellence.
• Take end-to-end ownership of assigned incidents and events until full-service
restoration
• Collaborate closely...