Location
Chantilly, Virginia, United States
Posted
July 02, 2026
Job Description
Duties May Include:
- Troubleshoot and resolve system/operational incidents
- Perform root cause analysis for operational incidents
- Analyze system performance and take corrective actions as needed
- Assist Tier 2 with resolving complex system and end user problems
- Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
- Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
- Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
- Work with deployment and ISP teams to support baseline deployments to operations
- Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur
Requirements
Required:
- BS degr...