Job Description
Job Summary
The Developer Support Engineer is responsible for supporting InterSystems IRIS Data Platform—an integrated platform for high-speed data processing and analytics with interoperability—as well as its related products. The Developer Support Engineer is responding to inquiries from customers using our products, organizing the issues, and working with your team and relevant departments to lead them toward resolution.
This role emphasizes quality and depth of problem-solving over case volume, with a strong focus on building long-term trust with a highly technical customer base. It offers a collaborative, global environment with opportunities to work closely with engineers across overseas offices. The position requires a hands-on approach to investigating and verifying issues, rather than simply escalating them, and provides access to source code and detailed technical information to support a deeper understanding of the produc...