Desktop Support Technician

Ensono

Full-time Other-General
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Location
pune, maharashtra, India
Posted
July 06, 2026

Job Description

Job Description: Desktop Support Engineer (L2 Remote Support)

Position Overview:
The Desktop Support L2 role is responsible for providing advanced remote technical support for end users, focusing on Virtual Desktop Infrastructure (VDI), O365/Exchange, identity and access management, mobility devices, Intune support, and both standard and non-standard application installations. The ideal candidate will have experience supporting a diverse user base, troubleshooting complex issues, and ensuring high levels of user satisfaction.

Key Responsibilities:

  • Provide remote L2 support for VDI environments, including troubleshooting, user provisioning, and performance optimization.
  • Support O365 and Exchange platforms, including mailbox management, license allocation, troubleshooting, and vendor engagement.
  • Manage identity and access, including user account creation, modification, password resets, and access troubleshooting ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Other-General
    • Date Posted
      July 06, 2026
    • Application Deadline
      August 15, 2026