Job Description
Our Client, an EV Manufacturing company, is looking for a Desktop Support Technician for their Normal, IL location.
Responsibilities:
Support via phone, chat, in person (via walk-up support) and remotely. Providing not just fixes, but high-trust interactions that reinforce our partnership in client’s goals and mission. You’ll ask questions to understand the root of the issue. First and Second Line Support: Act as the primary point of contact for all IT-related inquiries, incidents, and service requests. Provide prompt and accurate technical support via walk-up, phone, Slack, email, and chat, resolving issues from basic troubleshooting to more complex hardware and software problems. Incident Resolution & Management: Diagnose, prioritize, and resolve technical issues related to desktops, laptops, mobile devices, printers, network connectivity, and business applications. Document all interactions and r...