Desktop Support Specialist

Full-time Tecnologías de la Información

Overview

The Band 2 – Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides break/fix, fault diagnosis and resolution, offering fault analysis to customers’ core operating systems and platforms, and provide desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

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Responsibilities

• Provide first/second level contact and pro...