Job Description
We're Hiring: Desktop Support Engineer – GERMANY
About Excis
Excis is a global IT support leader driven by innovation and collaboration. We are looking for a detail‑oriented and customer‑focused Desktop Technician (Band 2) to join our Philippines team. In this role, you will provide day‑to‑day local and remote desktop support, troubleshoot hardware/software issues, and ensure timely resolution of tickets while maintaining Service Level Agreement (SLA) compliance.
Our Global Reach
Supporting clients in 190+ countries
Network of 6,000+ Engineers
Trusted by 200+ Enterprise Clients
Provide first/second level contact and problem resolution for customer issues.
Respond to inbound calls, document troubleshooting steps, and resolve hardware, software, and application challenges.