Job Description
Candidate having good Service Now, excel and ppt knowledge, shall be preferred
Basic ITIL and good communication Skills is necessary for the role
Acting as a point of contact to support service users and identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support Problem Identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advise and support
Receives and handles requests for service, following agreed procedures
Promptly allocates calls as appropriate
Logs Incidents and Service Requests and maintains relevant records
Identifies and classifies incident types and service interruptions
Records Incidents cataloguing them by symptom and resolution
Acts under guidance...