Job Description
We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.
**Requirements**:- Availability to work 45 hours per week- Interest in working on Afternoon/Night shifts- Advanced English- Looking to work in IT Environment- 6 months of experience in Customer Service**Activities**- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**We Offer**:- Competitive salary- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 10 days of vacations- 50% Vacation bonus- Savings Funds- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the companyLI-L...