Location
Chicago, IL, United States
Posted
July 23, 2026
Job Description
Position Summary
The Desktop Support Technician is responsible for providing Tier 1 and Tier 2 technical support in a Microsoft-based enterprise environment. This role supports end-user hardware, software, communication, and collaboration technologies while delivering exceptional customer service. The ideal candidate will have experience with desktop support, help desk operations, user administration, workstation troubleshooting, and audiovisual conferencing support.
Key Responsibilities
+ Provide desktop and help desk support for end users in a Windows environment.
+ Respond to and resolve incidents and service requests through the organization's ticketing system.
+ Troubleshoot and support Windows 10 workstations, laptops, and mobile devices.
+ Perform hardware diagnostics, break/fix repairs, equipment replacements, and workstation deployments.
+ Support physical office moves, workstation setups, and equipment installation activities...
The Desktop Support Technician is responsible for providing Tier 1 and Tier 2 technical support in a Microsoft-based enterprise environment. This role supports end-user hardware, software, communication, and collaboration technologies while delivering exceptional customer service. The ideal candidate will have experience with desktop support, help desk operations, user administration, workstation troubleshooting, and audiovisual conferencing support.
Key Responsibilities
+ Provide desktop and help desk support for end users in a Windows environment.
+ Respond to and resolve incidents and service requests through the organization's ticketing system.
+ Troubleshoot and support Windows 10 workstations, laptops, and mobile devices.
+ Perform hardware diagnostics, break/fix repairs, equipment replacements, and workstation deployments.
+ Support physical office moves, workstation setups, and equipment installation activities...