Location
Grand Rapids, Michigan, United States
Posted
July 21, 2026
Job Description
Technical Support:
- Provide hands-on technical support to employees resolving hardware, software, and network issues promptly.
- Assist users with software installations, updates, and configurations.
- Troubleshoot and resolve hardware problems, coordinating repairs or replacements when necessary.
User Assistance:
- Offer on-site guidance and training to employees on using various software applications and technological tools.
- Address user inquiries related to IT systems and applications, offering clear and concise instructions to resolve issues.
Systems Maintenance:
- Conduct routine maintenance and updates on computers, printers, peripherals, and other IT equipment.
Documentation and Reporting:
- Maintain accurate records of technical issues, resolutions, and equipment inventory.