Deskside Support Technician

Apex Systems

Contract Computer Occupations
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Location
Findlay, Ohio, United States
Posted
July 21, 2026

Job Description

Job#: 3040864

Job Description:

Deskside Support Technician

Location: Findlay, Ohio (On-site)

Role Overview

This position is responsible for providing operational and technical support for corporate end-user workstations. This resource will be troubleshooting hardware and software and escalating tickets properly. The successful candidate must understand business requirements, translate these requirements into solutions, and work collaboratively with multi-disciplinary workgroups to seek solutions to problems.

Key Responsibilities
  • Provide superior customer service in all situations.
  • Accurately escalate tickets to internal teams, management, or outside resources with detailed notes.
  • Resolve hardware and software problems with minimum disruption to users and coordinate hardware repairs with service vendors as needed.
  • Apply advanced diagnostic techniques to identify problems, investigate causes, and implement solutions....