Desk Dispatch Coordinator (Antipolo | Onsite | Night Shift)

Full-time IT & Technology

We are seeking highly organized and detail-oriented Dispatch Desk Operators to support a fast-paced break-fix services environment. This role focuses on operational coordination, dispatch execution, ticket ownership, and service continuity in a customer-driven support environment.

The ideal candidate has strong coordination skills, excellent follow-through, and the ability to manage multiple active service events while maintaining SLA compliance and operational accuracy.

Key Responsibilities

• Monitor and manage a live queue of incoming break-fix service requests
• Review ticket details including location, priority, coverage, and service requirements
• Coordinate dispatch activity for domestic and international service events
• Create and manage work orders for field technician engagements
• Coordinate with global partner networks for international support requests
• Ensure SLA commitments are met and proactive...