Deputy Installations Manager – Manager, Installations Desktop LAN Technical Support

Full-time Computer Occupations

Deputy Installations Manager – Manager, Installations Desktop LAN Technical Support


Onsite 100%

We are currently seeking skilled and qualified candidates for their Technical Support Manager position located in Washington, This position will be responsible for the execution of our customer agreements to install and support a high-profile government customer.



Day to Day Work Responsibilities:

• Oversee customer deliverables required for Installers, Imaging Team, Service Delivery Coordinators, and movers.

• Responsible for maintaining Installations contractual Service Level Agreements (SLAs).

• Ensure that communications to key stakeholders are provided in a concise and timely manner.

• Oversee the processing of incoming tickets for the Installations Team via phone, portal, email, and drop-in to ensure courteous, timely, and effective resolution of customer issues.

• Provide superior technical...