Department Manager

Full-time Management & Operations

About the Role

As a Department Manager, you will lead and support your entire team, fostering an inclusive culture that promotes collaboration and entrepreneurial spirit. You will ensure an excellent operational and visual experience for the store, customers, and colleagues, analyze sales data, and develop plans to optimize results and profits.

Responsibilities

• Customer Sales & Profit
  • Oversee the total omni‑customer experience, ensuring visual and commercial curation follows global guidelines.
  • Represent the H&M brand positively during all customer interactions.
  • Identify commercial opportunities, act on them, and establish sales and budget goals.
  • Promote the Customer Loyalty App and in‑store sustainability initiatives.
  • Manage the department cost‑efficiently and maintain correct fitting‑room and checkout routines, including transactions, returns, and exchanges.
  • Handle all administra...