Location
quezon city, metro manila, Philippines
Posted
July 26, 2026
Job Description
Position Title: Instructor – Senior Analyst
Only those applicants who already have the right to live and work in this country are eligible to apply for this role.
Work Setup: Return to Office
Overall Purpose: Communication trainer will be supporting the new NGCO accounts within the KMKT scope.
Responsibilities
- Work with the operations, training, and quality teams to identify performance gaps related to communication skills.
- Analyze performance gaps and provide recommendations to meet target metrics.
- Responsible for content research, training outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design.
- Identify other non‑traditional performance improvement initiatives to address knowledge, skills, practices, and overall training effectiveness gaps.
- Deliver capability development programs to employees such as coaching and ...