Location
taguig, metro manila, Philippines
Posted
June 20, 2026
Job Description
Position Title
Regulatory Compliance Sr Analyst
Work Setup
Return to Office
Overall Purpose
This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.
Responsibilities
- Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
- Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
- Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
- Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
- Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
- Partner with QC to close the loop on defe...