DE033053-Delivery Operations Senior Analyst

Full-time Management & Operations

Eligibility

Applicants must have the legal right to live and work in this country.

Position Title

Delivery Operations Senior Analyst

Work Setup

Hybrid

Overall Purpose

• Support US TPM with day‑to‑day operational requirements and engagements with US Sales.
• Co‑lead projects and optimization initiatives of both HBP and TPM.

Responsibilities

• Execute TPM/Customer Planning Support, including customer planning requests, sales team requests for customer form management, PlanEx, execution to delivery, and regular checkpoints with the team and customers.
• Manage issues received from the Sales Team by identifying which can be resolved/completed by the team and which require escalation/endorsement.
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support.
• Help prepare Monthly and Quarterly Updates for key customers.
• Lead Project Mana...