Location
muntinlupa, metro manila, Philippines
Posted
July 11, 2026
Job Description
Position Title
Instructor Analyst
Work Setup
Hybrid (Full RTO when facilitating a class)
Overall Purpose
Delivers all required training programs that may include end-to-end new hire training (Pre-Process, Voice and Client-Specific process training), continuous education, company background and industry policies. Ensures that agreed proficiency levels are met upon agents’ graduation from the training.
Responsibilities
- Deliver capability development programs to employees such as coaching and training to both new hires and existing staff.
- Facilitate all required training programs with the ability to translate subject matter expertise into knowledge gain and skills development.
- Deliver required industry, domain, functional and client system training to both new hires and existing staff.
- Provide floor support and communication coaching to all employees, including leadership and support....