Job Description
Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across reporting platform — Horizon (Total/B2C Consumer Markets) — including data definitions, business logic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.
2) Develop and maintain deep working knowledge across reporting platform — Business & Education 360 (B2B) — including data definitions, business logic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.
3) Operate a Tiered Support Model: Function as Tier 1 support for requests that cannot be resolved through automation — including missing or incorrect data investigations, cross-report discrepancies, metric interpretation, and platform logic clarification.
4) Function as Tier 2 oversight for automated workflows (Slack forms, Accord bot, HCL), intervening when automation fails, requests are incomplete, or unusual...