Location
abu dhabi, abu dhabi emirate, United-Arab-Emirates
Posted
July 25, 2026
Job Description
About the Role
Seeking an experienced Customer 360 Business Analyst to support the design and delivery of a unified customer view across the airline’s digital, commercial, and operational platforms. This is a data‑centric BA role, requiring strong experience in customer data, integrations, and analytics, combined with a solid understanding of the aviation domain. The role will work across multiple workstreams to enable personalized customer experiences, effective communications, and data‑driven decision making.
Key Responsibilities
- Elicit, analyse, document, and manage business and technical requirements across Customer 360 and related workstreams
- Work closely with business stakeholders (Commercial, Marketing, Digital, Loyalty, Operations) to understand end‑to‑end customer journeys across the airline ecosystem
- Analyse customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and...