Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 13, 2026
Job Description
Job Responsibilities:
- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
- Work on timely resolution for reported incidents to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by the event monitoring tool.
- Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
- Ensure all incidents and problems are proactively managed – prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
- Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
- Adopt standard Incident ...