Danish-Speaking Customer Experts for a Japanese Multinational - Work In Greece

Full time Information and Record Clerks

Mercier Consultancy MD is seeking talented Danish-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. In this role, you will provide exceptional customer service and support to Danish-speaking clients, ensuring a seamless communication experience while representing a globally recognized brand.

Key Responsibilities

• Deliver professional and courteous customer support to Danish-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to products, services, orders, and technical issues.
• Maintain accurate records of customer interactions and follow up on outstanding cases using CRM tools.
• Collaborate with internal departments to resolve customer concerns promptly and escalate when necessary.
• Stay informed about company offerings, policies, and updates to provide accurate and current information.
• Provide feedback to management on cust...