Location
johannesburg, johannesburg, South-Africa
Posted
July 15, 2026
Job Description
Principle accountabilities: Solution design and implementation: Analyse client business processes and requirements. Design and configure Dynamics 365 solutions that use the Customer Service, Field Service, Sales and Marketing modules in line with Microsoft Dynamics and general IT best practices. Produce detailed solution documentation and ensure integration with all the companys systems. Ensure solutions are presented to and approved by the relevant companys Dynamics 365 design forums. Customise entities, workflows, business rules and forms. Client engagement and advisory: Conduct workshops and discovery sessions with stakeholders. Provide strategic guidance on CRM best practices and digital transformation. Act as a trusted advisor to clients throughout the lifecycle of the project. Cultivate and manage objective working relationships with a variety of stakeholders. Project delivery: Participate in full project lifecycles: project planning, requirements gathering, design, development, ...