Location
wellington, wellington, New-Zealand
Posted
July 26, 2026
Job Description
Ready to start your career with one of New Zealand's leading cybersecurity companies? At DEFEND, our mission is to create a cyber resilient world, and we're looking for a Service Delivery Associate to help our Managed Services team keep customers safe, informed, and confident in the service they receive.
About the Role:
As our Service Delivery Associate, you'll work alongside our Operations Leads to support the day-to-day health of Managed Services. You'll be a key contributor to service reporting, customer communications, and follow-up on issues, learning the craft of service delivery in a modern SOC environment. This is a great opportunity to build strong foundations in cybersecurity operations, customer engagement, and continuous improvement.
What You'll Do:
- Support the day-to-day delivery of Managed Services across assigned customers, helping ensure SLAs and quality standards are met
- Assist Operations Leads with customer com...