Location
auckland, auckland, New-Zealand
Posted
July 26, 2026
Job Description
Role OverviewAs a Service Delivery Associate, you'll work alongside Operations Leads to support the day-to-day health of Managed Services. You'll be a key contributor to service reporting, customer communications, and follow-up on issues, learning the craft of service delivery in a modern SOC environment.
What You Will Do
Support the day-to-day delivery of Managed Services across assigned customers, assist Operations Leads with customer communications, prepare service performance reports, and contribute to service reviews.
Why It Might Be a Fit
We're looking for a proactive, organised, and curious individual with a customer-first mindset, strong written and verbal communication skills, and comfort working with data, reports, and dashboards.
Requirements
- Some exposure to cybersecurity operations, IT service delivery, or a managed services environment
- A customer-first mindset with strong written and verbal communication ...