Location
birmingham, england, United-Kingdom
Posted
June 18, 2026
Job Description
About the role
Cybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, which can range from financial loss and reputational damage to identity theft and even physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to maintain operations and build trust with customers.
This role is based in BT's Birmingham office & requires 3 days in office.
Availability to provide callout cover 24x7x365 is required.
What you’ll be doing
- Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
- Support the timely delivery of IT Provision, Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs.
- Provide technical support in the delivery of the services offered by...