Cyber Defense Shift Lead

Full-time IT & Technology

Help AG is looking for a Cyber Defense Analyst Shift Lead who will be responsible for Workflow Management, Shift Handover, Escalation and Prioritization of Cyber Defense Services and Activities during an allocated Shift. This role is the primary technical and operational escalation point for Shift Analysts delivering Cyber Defense Services (e.g., Managed Detection and Response). This role is accountable to the Senior Director MSS Operations for delivery according to agreed SLAs and procedures.

Responsibilities

• Technical Leadership of Cyber Defense Capability, including optimization of people, process, and systems.
• Support Pre‑sales, Sales, and Business Development of new and existing Services.
• Work with Internal peers and External stakeholders to achieve effective and Sustainable Implementation and Delivery of Cyber Defense Services and associated service elements.
• Support the Service Transition process; Work with peers to eff...