CXM Operations Advisor – (Customer Experience Measurement)

DFP Recruitment

Full-time Business Operations Specialists
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Location
Australia, New South Wales, Australia
Posted
June 20, 2026

Job Description

  • State Government opportunity located in Sydney CBD
  • 6 Months initial contract with possible further extension
  • $ per day + super
    • Our client provides insurance and care services to the people, businesses and communities of NSW. Whether a person is severely injured in the workplace or on our roads, they support their long-term care needs to improve quality of life, including helping people return to work.
     
    The role
    To lead stakeholder engagement activity for the CXM (Customer Experience Measurement) program and co-ordinate the day-to-day operations, to maximise program utilisation and ensure the program operations facilitate continuous delivery of insights to decisionmakers.

    Key accountabilities
  • Running the day-to-day customer surveying operations from co-ordination of customer sample datafiles from stakeholders, through to deployment of survey invitations and data capture within the CXM platfo...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      June 20, 2026
    • Application Deadline
      July 30, 2026