Location
workfromhome, western cape, South-Africa
Posted
July 24, 2026
Job Description
Overview
Lead with Impact as Our Next Customer Service Team Lead. Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. This is a dedicated client role, and previous hands-on experience using Gladly is required. If you’re a results-driven leader who knows how to balance people management with operational excellence, we’d love to hear from you.
What You’ll Bring To The Table
- Previous hands-on experience using Gladly is required (non-negotiable).
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom...