CX Team Lead

Full-time Human Resources

Overview

Lead with Impact as Our Next Customer Service Team Lead. Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. This is a dedicated client role, and previous hands-on experience using Gladly is required. If you’re a results-driven leader who knows how to balance people management with operational excellence, we’d love to hear from you.

What You’ll Bring To The Table

• Previous hands-on experience using Gladly is required (non-negotiable).
• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom...