CX Solutions Architect

Full-time IT & Technology

We’re looking for a Domain Architect for our Customer Service domain in Manila to help shape the future of our global customer experience. In this role, you’ll be instrumental in defining the long‑term technical vision for customer service platforms, ensuring scalable and resilient systems that empower our support teams and delight our customers. You’ll orchestrate seamless integration between tools, enable efficient handling of customer interactions and data, enforce technical governance, and design forward‑thinking architecture that enhances service efficiency and drives innovation. All this while collaborating closely with international, cross‑functional teams.

Your responsibilities will include:

• Defining a long‑term technical strategy for the domain, in which you safeguard scalability, performance, reliability and security
• Designing scalable, modular architecture for customer service platforms, including CRM, IVR, chatbots, case routi...