CX Quality Specialist

Full-time Gestión de calidad y operaciones

Logitech is the place for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Job Title

Quality & Development QA Specialist

Overview

The CX team at Logitech supports an evolving engagement model with customers as we transform into a multi‑category, multi‑brand company. We put customers first and strive to exceed expectations through a LEAN approach. This role is the go‑to expert for evaluating and enhancing customer experience (CX) quality across all channels—including voice, email, messaging and AI channels—driving actionable insights to improve agent performance, processes, tools and overall customer satisfaction.

Responsibilities

• Conduct Quality Evaluations:
  • Review and evaluate CX interactions from voice, email and messaging channels to track agent performance in Knowledge, Technical Skills, Soft Skills, Language Skills, and NPS failur...