CX Process & Knowledge Governance Lead

flydubai

Full-time Other-General
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Location
dubai, dubai, United-Arab-Emirates
Posted
July 08, 2026

Job Description

flydubai is looking for a professional to oversee customer support processes and policies to ensure a consistent and compliant experience for customers. The role involves developing standards, managing documentation, and optimizing processes across customer interactions.

The ideal candidate will have a Bachelor's degree and between 5 to 7 years of experience in relevant fields such as process engineering, preferably with airline or hospitality experience. Strong communication skills and a focus on customer satisfaction are essential.

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