Location
Remote, kingdom of spain, Spain
Posted
July 19, 2026
Job Description
MCI is seeking a Contact Center Operations Supervisor to lead day‑to‑day operations, drive performance, and ensure service excellence across client campaigns. You will supervise a team of agents, monitor real‑time activity, and provide coaching to optimize outcomes.
The ideal candidate has a diploma or degree in Business or Communications, 2+ years in a supervisory BPO role, and strong leadership and communication skills. Flexibility for shifts, including weekends, is required.
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The ideal candidate has a diploma or degree in Business or Communications, 2+ years in a supervisory BPO role, and strong leadership and communication skills. Flexibility for shifts, including weekends, is required.
#J-18808-Ljbffr