Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 27, 2026
Job Description
CIMB is seeking an experienced CX Manager to lead the development and implementation of CX strategy across Consumer Banking MY. You will work with cross-functional teams to ensure seamless, positive and consistent CX across all customer touchpoints.
The role focuses on leveraging customer feedback and data insights to drive end-to-end improvements, standardising processes, and delivering service excellence across channels.
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