CX Associate Cluster 1

Merchants

Permanent Business Operations Specialists
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Location
Cape Town, Western Cape, South Africa
Posted
July 10, 2026

Job Description

CX Associate Cluster 1

Become a CX Champion as Our New Associate


Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.


What’s in it for you:


  • Be the go-to expert for new hire readiness and ongoing performance
  • Gain exposure to training, facilitation, coaching, and CX strategy
  • Enjoy an engaging, fast-paced team environment
  • Opportunity to grow into senior CX, training, or quality roles

    • What the role involves:


  • Facilitate induction, product, and system training for new agents
  • Deliver refresher sessions and OJT (on-the-job training)
  • Conduct quality evaluations on client interactions
  • Provide one-on-one coaching to develop agent performance
  • Record and report on training, quality...

    • Job Details

    • Job Type
      Permanent
    • Category
      Business Operations Specialists
    • Date Posted
      July 10, 2026
    • Application Deadline
      August 19, 2026