Customer Verification Analyst

Full-time Customer Service

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

About the Role

As a Customer Verification Analyst, you will work within a high‑performing team responsible for maintaining customer tax residency records and supporting due diligence activities.

Responsibilities

• Manage and validate customer tax records.
• Review customer information to ensure regulatory requirements are met.
• Investigate and resolve missing or incomplete documentation.
• Support ongoing remediation and quality assurance activities.
• Monitor customer records and identify changes that may impact offshore tax residency obligations.
• Work directly with customers and stakeholders to update information and resolve customer cases.
• Support internal teams by providing guidance and education on AEOI and FATCA requirements.
• Contribute to continuous improvement initiatives that enhanc...