Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 09, 2026
Job Description
Customer Technical Services Analyst II-1
Overview
- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Builds long‑term customer relationships and ensures timely response and resolution of issues
- Enhances customer experience by providing high‑level technical customer service and support according to established policies and procedures
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquiries; provides alternate solutions as needed
- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind
- Implements process improvements, formulating recommendations to enhance customer service de...